Inside Service EDGE: Two Days of Learning, Leadership, and Connection

What better way to spend a few days than learning and growing alongside leaders from across the industry in a memorable setting?

That’s exactly what happened at the Service EDGE event, where participants from around the country gathered at Daikin Technology Park in Waller, Texas, for two full days of conversation, hands-on learning, and connection.

What Leaders Took Home

The Service EDGE event focused on practical and usable takeaways. Sessions were designed to help service leaders take back control of their day by reducing interruptions, managing time with purpose, and prioritizing the work that drives results. Coaches also introduced the Essential Six actions every service leader can use to set their team and business up for success.

A key theme was accountability and the role it plays in lasting change. Service leaders explored not only what to coach, but how to coach. Through practice and discussion, Service EDGE participants worked on coming alongside team members to build awareness, uncover gaps, make clear commitments, and set expectations that stick. One consistent takeaway surfaced again and again: Real change requires consistent accountability — often more than we expect at the start.

The conversation also extended to financial performance. Leaders gained clarity on where to look and what to review when labor or material costs aren’t lining up with expectations, helping to connect daily decisions to broader business outcomes.

Across the sessions, leaders learned from coaches, Strategic Partners, and each other. The shared goal was simple: Sharpen how they show up for their teams and organizations and gain an edge in their leadership approach.

The Setting That Elevated the Experience

Daikin was an exceptional host, providing not only a world-class facility and great food, but also the opportunity to tour their state-of-the-art manufacturing plant. Seeing the precision, innovation, and coordination behind the equipment added a deeper appreciation for the work being done across the industry every day. A few fortunate attendees also went home with giveaways from Milwaukee Tools.

We are grateful to Daikin, our Strategic Partners, and the engaged service leaders who leaned in, asked thoughtful questions, and helped make the Service EDGE event a meaningful experience from start to finish!

Our next supercharged EDGE event is Marketing EDGE at the Frank J. Blau, Jr. Training Center, July 22-23. Click here to register, Nexstar members!